TMBC Service Specialist FT
Core
Assists in Service Department operations including unit inventory, pre-delivery inspection (PDI), delivery orientation, and warranty repair support for boats, motors, trailers, and ATVs/UTVs.
Role type
Service Specialist
Builds
Boat, motor, trailer, and ATV/UTV inventory and service workflows for Bass Pro Shops dealerships
Domain
Marine retail and service
Deliverable
product features
Required skills
Unit inventory management, pre-delivery inspection (PDI), VIN verification, customer service, parts sales assistance, dealership management system data entry, warranty policy knowledge, payment reconciliation
Preferred skills
None stated
Technologies
Dealership Management data entry system (IDS)
Responsibilities
Greet new unit delivery, service, warranty, and parts customers; Answer service and parts questions; Assist Receiving Department with unloading and inspection of new units; Affix bar code labels and update lot location in IDS; Conduct final PDI and inspect detailing of units; Prepare Owner's Delivery Packet and delivery documents; Explain unit operation and maintenance to customers; Assist with warranty repair authorization and parts sales; Assist Service Manager with work order creation and customer updates; Assist with scheduling of work in the department; Ensure no unit is released until payment is received
Seniority
Entry-level, general supervision