Service Specialist
Core
Assists in Service Department operations including unit inventory, pre-delivery inspection (PDI), delivery orientation, and customer support for service/warranty repairs on boats, motors, trailers, and ATVs/UTVs.
Role type
Service Specialist (Retail/Dealership Operations)
Builds
Unit delivery schedules, delivery documents, repair work orders, and inventory records for Bass Pro Shops marine dealerships.
Domain
Marine retail and service operations
Deliverable
product features
Required skills
Unit inventory management, pre-delivery inspection (PDI), customer greeting and orientation, phone and in-person customer service, data entry in Dealership Management systems, parts receiving and payment processing, warranty policy knowledge, basic math calculations, physical lifting up to 50 pounds.
Preferred skills
None stated
Technologies
IDS (Dealer Management System)
Responsibilities
Greet new unit delivery, service, warranty, and parts customers; answer service and parts questions; assist Receiving Department with unloading and VIN verification; affix bar code labels and update lot location; maintain unit inventory status; print daily delivery schedules; conduct final PDI and inspect detailing; prepare Owner's Delivery Packet; explain unit operation and maintenance; assist with TMBC Repair Order documentation; assist Service Manager with work order creation and customer updates; assist with scheduling; assist with warranty authorization and parts sales; ensure payment receipt before unit release; maintain clean work area.
Seniority
Entry-level, general supervision