Patient Advocacy Specialist
Core
Serve as the primary contact for patients and families to resolve grievances, complaints, and service issues while ensuring regulatory compliance and facilitating service recovery.
Role type
Patient Advocacy Specialist
Builds
Service recovery processes and patient satisfaction outcomes
Domain
Healthcare / Patient Relations
Deliverable
client delivery
Required skills
Conflict management, Interpersonal communication, Customer service, Regulatory compliance knowledge, Assessment of grievances, Mediation
Preferred skills
Experience in diverse environments, Independent work, Creative problem solving
Technologies
Microsoft Office Suite
Responsibilities
Engage with patients and families to assess service levels and address issues; Initiate and manage service recovery processes; Mediate between patients, families, and clinical staff to resolve conflicts; Classify and follow up on real-time grievances and complaints; Visit patients in person on inpatient and outpatient floors to assess needs.
