Business Analyst
Core
Manage business entities (accounts), provide operational and coaching support to ensure KPI compliance, and analyze consumer behavior data.
Role type
Business Analyst (Client Operations & KPI Management)
Builds
Operational support processes and client service solutions
Domain
Logistics / Rental Services
Deliverable
dashboards & analysis
Required skills
Data collection and analysis, Root cause analysis, Client relationship management, Multi-tasking, Problem-solving, Active listening, Product knowledge
Responsibilities
Communicate with clients to understand and address needs, Build strong client relationships to promote growth, Collaborate with internal departments to fulfill customer requests, Resolve complaints and track client-related processes, Act as client representative to improve customer experience, Collect and analyze data concerning consumer behavior