Client Services Account Manager
Core
Primary point of contact for Market Participants, managing relationships, facilitating registration/qualification, and resolving inquiries/disputes regarding ERCOT market protocols and operations.
Role type
Client Services Account Manager
Builds
Operational support and registration processes for electric market participants
Domain
Energy / Electric Grid / Wholesale Markets
Deliverable
client delivery
Required skills
Relationship management, dispute resolution, market protocol expertise, stakeholder communication, process improvement, training delivery
Preferred skills
Electric utility industry experience, competitive market understanding, mission-critical data processing
Technologies
ERCOT market protocols, grid operations systems
Responsibilities
Establish and maintain business relationships with Market Participants, facilitate registration and qualification requirements, resolve operational issues and disputes, develop account plans, deliver training on market operations, coordinate interdepartmental working relationships, represent ERCOT in stakeholder forums
Seniority
Mid-level, hands-on IC