Product Manager, Customer Experience Platforms
Core
Owns product vision, roadmap, and delivery for customer experience platforms serving Hy-Vee Customer Care, Midwest Heritage Bank, Vivid Clear Rx, and RedBox Rx.
Role type
Senior Product Manager (Customer Experience Platforms)
Builds
Customer care, banking, and pharmacy service platforms
Domain
Retail, Financial Services, Healthcare
Deliverable
product features
Required skills
Product strategy and roadmap ownership, stakeholder management, vendor relationship management, data fluency, agile product lifecycle management, CRM platform expertise, survey and feedback management, conversational AI understanding, change enablement
Preferred skills
Salesforce Service Cloud, Salesforce Marketing Cloud, SQL, regulated environment experience
Technologies
Salesforce, ThinkLP, SurveyMonkey, Sierra AI
Responsibilities
Own and maintain a transparent roadmap spanning multiple business units; build business cases for platform investments; partner with data and digital teams to translate business needs; manage vendor relationships and RFP processes; define requirements and acceptance criteria; establish metrics for platform health and customer satisfaction; lead matrixed delivery teams without direct authority.
Seniority
Senior, hands-on IC