Software Tech Support Engineer
Core
Provide software support for semiconductor manufacturing equipment installed at customer sites, resolving complex issues and driving feature developments.
Role type
Software Technical Support Engineer (Fab Interface)
Builds
Semiconductor chip and display manufacturing equipment
Domain
Semiconductor industry, Fab Automation, Equipment Integration
Deliverable
client delivery | production ML models | product features
Required skills
SECS/GEM, HSMS, factory automation systems, MES systems, equipment control software, scripting (Python, Perl, Shell), root cause analysis, problem-solving
Preferred skills
code debugging, SW development/testing/integration, new product introduction discussions
Technologies
Python, Perl, Shell, SECS/GEM, HSMS, MES
Responsibilities
Support all customer tool issues that don't require code changes, independently resolve complex customer issues by analyzing product and system/computing issues, provide troubleshooting plans and technical solutions to field and Tier-2 teams, reproduce customer issues on internal systems and perform Root Cause Analysis, perform new installations/SW upgrades on customer semiconductor fabs, develop training programs for field engineers and end users, develop in-house utilities and tools to enhance customer experience
Seniority
Mid-level, hands-on IC