Market Manager- Ronkonkoma
Core
Lead a team of Branch Ambassadors to deliver exceptional customer experiences and manage 1-3 retail branches in a reimagined banking environment.
Role type
Senior retail branch manager (banking)
Builds
Customer-facing banking services and community engagement programs
Domain
Financial Services / Retail Banking
Deliverable
product features
Required skills
People management, behavioral coaching, operational excellence, community relations, digital innovation, de-escalation, problem-solving
Preferred skills
Bachelor's degree, 4+ years in customer/retail/financial services, 2+ years in people management
Technologies
Mobile banking platforms, AI tools, GEMS
Responsibilities
Coach team on guest experience and behavioral feedback, manage talent and resources across multiple branches, handle complex customer escalations, drive community volunteerism, leverage digital tools to streamline operations, maintain branch standards and brand alignment
Seniority
Senior, hands-on IC with team leadership
