Principal Associate, Process Manager - Customer Resiliency, Recoveries Team (Hybrid)
Core
Design, mitigate risks, and improve business processes for customer resiliency and recoveries within the banking sector.
Role type
Senior IC process manager
Builds
Optimized business processes, risk controls, and process documentation
Domain
Banking / Financial Services / Process Management
Deliverable
product features
Required skills
Process design, risk mitigation, stakeholder influence, data analytics, SQL, Tableau, Lean & Six Sigma, data management
Preferred skills
Risk management, compliance, data reporting, technology team collaboration, BPM/Agile certifications
Responsibilities
Lead process improvement initiatives, identify and implement solutions for issue resolution, track and resolve process breakdowns, develop formal process documentation, act as subject matter expert for project customers, collect and analyze data for leadership transparency
