Tier 1 Application Support
Core
Provide phone and chat support to U-Haul affiliates and end users regarding the WebSelfStorage application.
Role type
Tier 1 Application Support Specialist
Builds
Customer support for WebSelfStorage application
Domain
Logistics / SaaS Application Support
Deliverable
client delivery
Required skills
troubleshooting, ticket documentation, multi-tasking, fast typing (30+ wpm), stress management, basic software understanding
Preferred skills
technical support experience, customer service experience, business model understanding
Responsibilities
Answer phone and chat inquiries, troubleshoot application issues, educate affiliates on the application, document tickets, escalate complex issues, maintain detailed notes
Seniority
Entry-level to Junior
Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.