Senior Associate, Change Management Process Manager | Retail Bank
Core
Manage the START process ecosystem to ensure change initiatives move seamlessly from testing to major projects, acting as a bridge between Product, Development, and Risk.
Role type
Senior Associate Change Management Process Manager
Builds
Operational processes for change initiatives within a retail banking environment
Domain
Retail Banking / Process Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process Management, Project Management, Customer Service, Relationship Management, Google Suite proficiency, Stakeholder Engagement, Data Integrity, Meeting Facilitation, Risk Governance, Team Mentorship
Preferred skills
Bachelor's Degree, Six Sigma Certification, Lean, BPM
Technologies
START tool, Google Suite (Docs, Sheets, Slides)
Responsibilities
Validate and manage high-priority intakes for testing and projects; Manage the START tool backend and ensure data integrity; Lead daily Scoping Meetings and coordinate Points of Contact; Manage START Slack channel and mailbox; Negotiate delivery dates and provide volume metrics for Monthly Business Reviews; Partner with Risk, Cybersecurity, and Audit for compliance reporting; Mentor new team members and collaborate with Product Managers.
Seniority
Senior, hands-on IC