Outpatient Access Representative
Core
Manages patient intake, registration, and appointment scheduling for ambulatory care visits to ensure accurate billing and patient satisfaction.
Role type
Administrative support specialist (patient access)
Builds
Patient access workflows and revenue cycle documentation
Domain
Healthcare administration
Required skills
Medical terminology, data entry, patient communication, appointment scheduling, HIPAA compliance, customer service
Preferred skills
Training new staff, service recovery, clinical documentation
Technologies
Electronic medical record systems, patient access and revenue cycle systems
Responsibilities
Greet patients and verify identity, collect demographic and financial information, schedule appointments and coordinate referrals, manage telephone encounters, edit registration data, collect co-pays and reconcile deposits, handle patient complaints.
Seniority
Entry-level, individual contributor