Manger of IT Support Service
Core
Manage IT support services, infrastructure, and staff for a health system's North and Central Wisconsin region.
Role type
Manager of IT Support Service
Builds
IT infrastructure, applications, and support services for hospital operations
Domain
Healthcare / Information Technology
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
project management, performance management, budgeting, system administration, staff management, capacity planning, security patch management, stakeholder communication
Preferred skills
finance exposure
Technologies
None explicitly listed
Responsibilities
Research and recommend hardware/software; liaise with managers to define IT needs; ensure application and infrastructure availability; resolve service requests per SLAs; communicate outages to business users; develop new technology solutions; plan capacity, backup, recovery, and server health; apply security patches and manage licenses; manage HR responsibilities including hiring, performance, and compensation; develop and control operating and capital budgets.
Seniority
Manager, hands-on leadership
