Senior Associate Communications Copywriter (12 months contract)
Core
Strategic voice behind customer-facing communications, crafting and optimizing content across all channels to deepen loyalty and drive action.
Role type
Senior Associate Communications Copywriter
Builds
Customer communications including emails, SMS, push notifications, letters, statements, annual reports, and card carriers.
Domain
Financial Services / Banking
Deliverable
product features
Required skills
Multichannel content creation, UX writing, digital marketing, legal/regulatory content writing, Adobe Workfront, project management, accessibility standards, plain language, SEO best practices, competitive auditing, AI tool adoption
Preferred skills
Financial services industry experience, in-house creative team experience, professional AI tools experience, email marketing tools (Taxi for Emails, Chamaileon, Knak, SFMC, Hubspot)
Technologies
Adobe Workfront, Taxi for Emails, Chamaileon, Knak, Salesforce Marketing Cloud, Hubspot
Responsibilities
Craft compelling on-brand content for customer communications channels; Interpret creative briefs to deliver digital messages and legal disclosures; Ensure messaging fits delivery format and accessibility standards; Partner with designers and editors to facilitate cohesive work; Develop systems for content creation and repurposing; Review performance metrics to develop creative messaging strategies; Conduct periodic competitive audits.
Seniority
Senior, hands-on IC