Senior Associate, Process Management - Personal Loans Servicing
Core
Senior Associate Process Manager supporting personal loans servicing operations, vendor management, and process improvement initiatives.
Role type
Senior Associate Process Manager
Builds
Servicing processes and vendor delivery for personal loans
Domain
Financial Services / Personal Loans
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process management, Project management, Risk management, Vendor management, Business requirements analysis, Quality assurance, Process documentation, Dashboard reporting, Problem-solving, Adaptability
Preferred skills
Business Process Management, Lean, Agile, Six Sigma, PMP certification
Technologies
Microsoft Office, G Suite
Responsibilities
Partner with 3rd party servicing vendors to manage customer servicing operations; Develop and maintain compliant processes and documentation; Perform quality assurance checks on actions; Maintain monthly dashboards and reporting; Identify risks for intent execution and support business intent development; Monitor progression of findings against mitigation plans; Streamline and improve overall processes.
Seniority
Senior, hands-on IC