Principal Associate, Process Manager
Core
Design, enhance, and oversee business processes to drive issue resolution, risk mitigation, and customer excellence while providing transparency to senior leadership.
Role type
Senior IC process manager
Builds
Process improvements, formal documentation, and analytics reports
Domain
Financial services / Business Process Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process management, data analytics, risk mitigation, process documentation, stakeholder influence, project collaboration
Preferred skills
Lean, Agile, Six Sigma, Business Process Management, Project Management, Compliance, Risk Management
Technologies
Microsoft Office, G Suite
Responsibilities
Lead and own oversight of smaller process improvement work; Collect data and use analytics to provide transparency to senior leadership; Identify and implement process improvements driving issue resolution and risk mitigation; Track and resolve process breakdowns; Develop and maintain formal process documentation including procedures and flow diagrams; Act as a subject matter expert to partner with project customers to achieve desired outcomes
Seniority
Senior, hands-on IC