Member Experience Supervisor Full Time
Core
Supervise frontline operations and membership services to drive member experience, service standards, and financial performance for a wholesale club.
Role type
Member Experience Supervisor (Frontline & Membership Operations)
Builds
Member service experience, operational efficiency, and membership growth for BJ's Wholesale Club
Domain
Retail / Wholesale Club
Deliverable
product features
Required skills
Team leadership, performance management, operational compliance, data-driven decision-making, conflict resolution, talent development, scheduling, KPI analysis
Preferred skills
Strategic thinking, coaching, cross-functional collaboration
Technologies
Company reporting platforms, membership management systems
Responsibilities
Lead and develop teams of Front End Leads, Cashiers, and Membership Sales Ambassadors; Ensure adherence to club policies, procedures, and GOLD service standards; Drive membership acquisition, retention, and fee income goals; Monitor and improve club KPIs related to labor, supply, and productivity; Execute corporate programs and training initiatives; Resolve member concerns and manage front-door recovery processes.
Seniority
Mid-level Supervisor, hands-on IC