Front End Supervisor Full Time
Core
Lead Front End Leads, Cashiers, and Membership Sales Ambassadors to drive member service excellence, operational standards, and financial performance at a wholesale club.
Role type
Front End Supervisor (Retail Operations)
Builds
Member service experience and club operational efficiency
Domain
Wholesale retail / Grocery
Deliverable
product features
Required skills
Team leadership, performance management, scheduling, policy enforcement, data-driven decision making, conflict resolution, recruitment, training
Preferred skills
Customer service, sales, big box wholesale/retail experience, computer literacy (MS Office)
Technologies
MS Word, MS Excel
Responsibilities
Lead and develop high-performing teams of Front End Leads and Cashiers; Ensure consistent execution of club policies and GOLD standards; Drive membership growth, retention, and fee income goals; Monitor team performance and member interactions to ensure service excellence; Manage staffing, scheduling, and productivity; Utilize reporting tools to identify trends and optimize results.
Seniority
Supervisor, hands-on IC