Front End Lead Full Time
Core
Oversees frontline operations and coaches team members to ensure excellent member service and operational standards at a wholesale club.
Role type
Front End Lead (Retail Operations)
Builds
Member experience and front-line operational efficiency
Domain
Retail / Wholesale Club
Deliverable
client delivery
Required skills
Prior leadership experience, Prior cashier experience, Basic math skills, Ability to navigate system applications
Preferred skills
Prior membership or sales knowledge and experience
Responsibilities
Supervises the front line (cashiers, SCO, membership desk) in the absence of the Front End Manager, Models and provides excellent Member service while coaching team members, Drives membership metrics through acquisition, retention, loyalty and experience programs, Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members, Performs front end responsibilities including closing through POS and scanning merchandise, Manages self-checkout lanes and scan and pan lanes, Collects payments via cash, check, or other charge payments from customers