Principal Associate, Risk Manager - Issues & Events Management (Hybrid)
Core
Manage multiple concurrent risk events and issues for US Card operations, conducting root cause analysis, coordinating with Legal/Compliance, and driving process improvements to mitigate risk and ensure customer recovery.
Role type
Senior IC risk operations specialist (issues & events management)
Builds
Risk containment plans, process improvements, and event resolution workflows for US Card
Domain
Financial services (Banking/Credit Cards) + Risk Operations
Deliverable
client delivery
Required skills
Root cause analysis, project management, stakeholder influence, process improvement, multi-tasking, problem solving, risk methodologies
Preferred skills
Lean, Agile, Six Sigma, Business Process Management, Project Management certifications
Technologies
Enterprise Risk Management tools, playbooks, and systems
Responsibilities
Provide project management for issue and event execution; Partner with Legal and Compliance to understand exposure; Guide root cause analysis for sustainable containment; Coordinate priorities with partner dependencies; Streamline interactions regarding breakdown enhancement; Support research and problem-solving; Train and develop teammates
Seniority
Senior, hands-on IC
