Manager - Strategic Learning & Knowledge Consultant (Hybrid)
Core
Translates strategic business objectives into impactful learning and knowledge solutions to enable agent performance and solve problems for millions of customers.
Role type
Manager, strategic learning & knowledge consultant
Builds
Annual strategic learning & knowledge agenda, learner-centered experiences, and data-driven learning solutions embedded in operational processes
Domain
Financial services (banking) + Learning & Knowledge Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
strategic learning partnership, project management, learning needs analysis, root cause analysis, stakeholder management, change management, adult learning theory, data-driven decision making
Preferred skills
management consulting experience, strategy formulation, leadership advising, complex program management
Technologies
consulting frameworks, data analytics tools, project management software
Responsibilities
Co-create annual strategic learning agenda with business stakeholders; diagnose business problems to determine learning vs process interventions; manage full lifecycle of learning requests from intake to execution; define success metrics aligned to business KPIs; cultivate stakeholder relationships as a trusted advisor; communicate insights and outcomes to senior and technical audiences
Seniority
Manager, hands-on IC with strategic oversight