Customer Support Representative - BeLux
Core
Process customer orders, manage data, and support quotations for B2B clients in the electrical solutions industry.
Role type
Customer Support Representative (B2B)
Builds
Order administration, customer data management, and quotation support for electrical connection and protection solutions.
Domain
Industrial / Electrical Solutions / B2B
Required skills
Order processing, customer data management, quotation support, ERP/CRM system usage, contract management, shipment tracking, cross-functional coordination, process improvement, Microsoft Office proficiency, fluency in French, Dutch, and English.
Preferred skills
Experience in industrial or B2B environments, experience with ERP/CRM systems.
Responsibilities
Process customer orders accurately within ERP systems, serve as the main point of contact for assigned customers, manage customer inquiries via phone and email, maintain and update customer master data and pricing information, support quotation preparation and follow-up, coordinate order-related activities between Sales, Logistics, Finance, and Customer Care teams, support shipment tracking and delivery status communication, assist with customer onboarding and account setup, manage contracts and agreements, support commercial teams with supplier registrations, ensure customer data accuracy, identify opportunities to improve efficiency and automation, follow defined procedures and compliance requirements.
Seniority
Mid-level (3–5 years experience)