Claims Reporting Representative
Core
Guide callers to the appropriate party, file first notice of loss claims, and provide basic claims process information to customers.
Role type
Claims Reporting Representative (Call Center)
Builds
Property and casualty insurance claims intake and customer support
Domain
Insurance (Property & Casualty)
Deliverable
client delivery
Required skills
Claims intake, telephone communication, data entry, customer empathy, scheduling inspections, rental car coordination
Preferred skills
Call center experience, insurance industry knowledge
Technologies
Online resources, system-generated prompts, claims management systems
Responsibilities
Establish connections with customers to gather information for filing first notice of loss claims; Screen and route incoming telephone calls and electronic correspondence; Contact customers or third parties to obtain file information; Follow guidelines for clear and accurate documentation; Assist customers with scheduling auto/property inspections and rental cars.
Seniority
Entry-level, individual contributor