COBRA Carrier Operations Specialist-2
Core
Resolve account discrepancies and troubleshoot COBRA and Direct Bill issues for carriers, employers, and third-party vendors.
Role type
COBRA Carrier Operations Specialist
Builds
Internal programs and processes related to carrier structures
Domain
Healthcare administration / Insurance operations
Deliverable
client delivery
Required skills
COBRA regulations, Direct Bill processing, case management, HIPAA compliance, file error report analysis, carrier structure interpretation, issue resolution, peer training, process improvement
Preferred skills
None stated
Technologies
None stated
Responsibilities
Troubleshoot questions and provide issue resolution using product, file, and system knowledge; Communicate with internal departments and carriers to resolve account discrepancies; Read and respond to carrier emails including File Error Reports; Update internal programs related to carrier structures; Identify trends to improve experience for employers, consultants, partners, and vendors; Create efficiencies and improve processes; Assist with special projects
Seniority
Individual Contributor, entry to mid-level