COBRA Operations Specialist I
Core
Resolve COBRA and Direct Bill account discrepancies, troubleshoot system issues, and maintain member/employer plan data.
Role type
COBRA Operations Specialist
Builds
Member and employer plan accounts, case resolution workflows
Domain
Health insurance administration
Deliverable
client delivery
Required skills
COBRA regulations, Direct Bill processing, HIPAA compliance, Section 125 regulations, HITECH regulations, administrative software, 10-key keyboard proficiency
Responsibilities
Troubleshoot questions and resolve issues using product and system knowledge, process incoming files and report errors, create and update member and employer plans, resolve tier 3 escalations, identify trends to improve vendor experience, maintain policy according to HIPAA
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