Collections Advisor Inbound/Outbound - Mobility
Core
Managing a high volume of inbound and outbound touchpoints to resolve overdue accounts and secure payment commitments.
Role type
Collections Specialist (Inbound/Outbound)
Builds
Payment recovery and arrears resolution for customer portfolios
Domain
Financial Services / Credit & Collections
Deliverable
client delivery
Required skills
Strategic negotiation, portfolio management, problem solving, risk mitigation, data integrity
Preferred skills
Experience in Collections, Banking, or Accounts Receivable; familiarity with credit, billing, or arrears management processes
Responsibilities
Managing inbound and outbound touchpoints to resolve overdue accounts; negotiating sustainable payment arrangements; prioritizing workflow based on risk and aging; investigating account discrepancies and resolving billing queries; escalating financial hardship or high-risk cases; maintaining records of customer interactions
Seniority
Individual Contributor