Client Engagement Success Manager I - FACTS - NBS
Core
Orchestrates new school implementations of multiple NBS products, serving as the primary customer contact to manage expectations, facilitate cross-team collaboration, and drive projects to completion.
Role type
Implementation Manager (Education Technology)
Builds
Multi-product implementations for K-12 schools and higher education institutions
Domain
Education Technology / Student Information Systems (SIS)
Deliverable
product features
Required skills
Project management, Enterprise/SIS platform experience, Salesforce/CRM proficiency, stakeholder management, process improvement, training delivery, documentation
Preferred skills
Microsoft Office suite, change management, independent work
Technologies
FACTS, NBS Enterprise, Salesforce, Microsoft Office (Word, Excel, PowerPoint, Teams, Planner)
Responsibilities
Establish customer relationships and set implementation expectations; coordinate communication across implementation teams; monitor and control implementation progress; facilitate business calls and introduce SMEs; document communications and action plans; foster continuous improvement through lessons learned.
Seniority
Mid-level, hands-on IC
