Lead Business Systems Analyst
Core
Liaison between Marketing, business stakeholders, and Digital Services teams to translate business needs into actionable digital solutions for consumer-facing experiences and patient communications.
Role type
Lead Business Systems Analyst
Builds
Consumer-facing digital experiences, websites, and patient communication systems
Domain
Healthcare / Digital Services
Required skills
Business analysis, requirements gathering, system scope definition, risk assessment, root cause analysis, stakeholder management, technical documentation, team mentorship
Preferred skills
Systems development lifecycle expertise, integrated system implementation, healthcare/science domain knowledge
Technologies
Digital services platforms, clinical systems
Responsibilities
Define large/complex system scopes and objectives, document user requirements, lead operational support and knowledge transfer, manage customer relationships and resolve escalated incidents, communicate resolution plans to leadership, mentor less senior team members
Seniority
Senior, hands-on IC with leadership responsibilities