Software Engineering Manager - Contact Center
Core
Lead a development team supporting and evolving contact center technology platforms, focusing on API-driven services and operational stability.
Role type
Senior IC software engineering manager (contact center technology)
Builds
Contact center technology solutions and API-driven services
Domain
Financial services / Contact center technology
Deliverable
production ML models | product features | infrastructure
Required skills
API development, Java, Spring Boot, full stack development concepts, DevOps lifecycle, CI/CD pipelines, automated testing, Red Hat OpenShift, Kubernetes, Git workflows, Agile methodologies, relational database systems, Oracle Database
Preferred skills
GitHub, GitHub Copilot, AI-assisted development tools, contact center technology platforms
Technologies
Java, Spring Boot, Red Hat OpenShift, Kubernetes, Git, Jira, Confluence, IntelliJ IDEA, Visual Studio Code, Oracle Database
Responsibilities
Lead, coach, and develop a team of engineers delivering contact center technology solutions; Maintain an active technical leadership role providing guidance on architecture and code quality; Drive consistent and predictable delivery outcomes across multiple initiatives; Grow engineering resources and expand technical depth; Partner with product owners and architects to ensure alignment; Identify gaps in skills and processes and develop systematic solutions
Seniority
Senior, hands-on IC with management responsibilities
