Director Engineering
Core
Lead the growth, quality, and efficiency of the engineering team delivering cloud-based contact center solutions and applications.
Role type
Director of Engineering
Builds
Cloud-based contact center solutions and applications for the inContact platform
Domain
Telecommunications / Contact Center Software
Deliverable
production ML models | product features | infrastructure
Required skills
Cloud architecture, Java, C#, Scala, Python, NodeJS, AWS, Azure, Apache, Agile/SCRUM, Vendor management, Team leadership, Software lifecycle management
Preferred skills
Microservices, Big Data, Containerization, Telephony/IVR, UI/UX design, Open source projects
Technologies
Java, C#, Scala, Python, NodeJS, AWS, Azure, Apache, Containers, Microservices, Big Data
Responsibilities
Provide leadership in design, delivery, and support of software platforms; Develop programs and policies for consistent development methods; Manage recruiting, hiring, and firing for the department; Coordinate work of software staff within functional project groups; Establish and manage cost-effective vendor resources; Prioritize and manage department activities and projects.
Seniority
Director, strategic leadership & team management
