Museum Technology Support Engineer
Core
Hands-on technical support and operations for museum ticketing, retail POS, and hospitality systems to ensure operational uptime and guest service.
Role type
Mid-level IT support engineer (ticketing/POS/hospitality)
Builds
Stable and reliable operating environment for revenue-generating systems
Domain
Museum operations / Hospitality technology
Required skills
Enterprise ticketing systems support, Point-of-sale (POS) systems support, Hardware troubleshooting (terminals, kiosks, scanners, printers), Network connectivity management, PCI-DSS compliance, Incident management, SOP documentation
Preferred skills
ITIL certification, Experience in museum/cultural/hospitality/retail environments, API integration knowledge
Technologies
Mac, Windows, Android, POS terminals, Self-service kiosks, Barcode scanners, Receipt printers, Payment card readers
Responsibilities
Proactively monitor operational integrity of ticketing and POS systems, Provide hands-on troubleshooting for system outages and connectivity failures, Respond to technical incidents and escalate complex problems, Maintain operational continuity during high-impact events, Ensure adherence to PCI-DSS security policies, Develop and maintain Standard Operating Procedures (SOPs)
Seniority
Mid-level, hands-on IC