Customer Service Manager
Core
Oversees daily sales floor operations and leads retail teams to achieve profit and revenue goals for a Goodwill store.
Role type
Retail Store Manager
Builds
Retail store operations and team performance
Domain
Non-profit retail / Social services
Deliverable
product features
Required skills
Retail operations management, team leadership, inventory management, financial reconciliation, customer service, performance management, compliance coordination
Preferred skills
Microsoft Office proficiency, background check clearance
Technologies
Microsoft Office Suite
Responsibilities
Execute retail operations plans to meet profit and revenue goals; conduct new goods inventory and reconcile daily paperwork; de-escalate customer situations; maintain store cleanliness and brand standards; mentor and train retail associates; ensure compliance with security, health, and safety policies; process complex sales transactions and returns; manage staffing, compensation, and performance reviews.
Seniority
Individual Contributor, Management