GSOC Associate Manager
Core
Leads day-to-day operations of a 24/7 Global Security Operations Center (GSOC), providing centralized security monitoring, incident coordination, and operational support for corporate offices, hubs, and enterprise security partners.
Role type
Senior IC Associate Manager (Security Operations)
Builds
Centralized security monitoring, incident response, and operational support services for Gap Inc.
Domain
Corporate Security / Physical Security / Emergency Management
Deliverable
Dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and development, incident management and escalation, operational process improvement, cross-functional collaboration, security system proficiency, crisis management, performance metrics analysis, SOP development
Preferred skills
Experience in command-center environments, knowledge of physical security technologies, ability to work in a 24/7 environment
Technologies
Access control, video surveillance, visitor management, alarm monitoring, mass notification, emergency communications, intelligence platforms
Responsibilities
Lead day-to-day operations of the San Francisco GSOC ensuring consistent execution of security monitoring and incident response protocols. Lead, coach, and develop GSOC team members while establishing clear performance expectations. Serve as a primary operational escalation point for security, safety, and business-impacting incidents. Provide centralized operational support and collaboration for Physical Security, Global Resiliency, Executive Protection, and other partners. Maintain effective staffing, shift coverage, and continuity of operations across all GSOC shifts. Oversee the quality, accuracy, and timeliness of GSOC work products including Incident Reports and SITREPs. Establish performance metrics and leverage operational data to drive continuous improvement. Develop and maintain GSOC Standard Operating Procedures and response protocols. Support emergency preparedness activities, exercises, and crisis-management activations.
Seniority
Senior, hands-on IC with team leadership
