Product Owner Service Management
Core
Shape the vision and roadmap for IT Service Management platforms, driving the evolution of products into end-to-end services to ensure IT reliability and transparency.
Role type
Product Owner (Service Management)
Builds
End-to-end IT Service Management services integrating requests, changes, and impact resolution.
Domain
IT Service Management / Enterprise Architecture
Deliverable
product features
Required skills
Roadmap planning, backlog management, stakeholder alignment, cross-team collaboration, decision-making under ambiguity, outcome measurement
Preferred skills
ServiceNow experience, Service Management domain knowledge
Technologies
ServiceNow
Responsibilities
Identify gaps in service delivery processes, prioritize backlog items to improve end-to-end service flow, collaborate with engineers to clarify requirements, align priorities with architects and other Product Owners during PI planning, measure progress through service improvement outcomes
Seniority
Mid-level, hands-on IC
