Product Owner Service Management
Core
Shape the vision and roadmap for IT Service Management platforms, driving the evolution of products into end-to-end services to ensure IT reliability and transparency.
Role type
Product Owner (Service Management)
Builds
End-to-end IT Service Management services integrating multiple platform products
Domain
IT Service Management / Enterprise Architecture
Deliverable
product features
Required skills
Roadmap planning, backlog management, stakeholder alignment, cross-team collaboration, service design, change management, prioritization under ambiguity, outcome measurement
Preferred skills
ServiceNow experience, IT Service Management domain knowledge
Technologies
ServiceNow
Responsibilities
Define product vision and roadmap, manage backlog to improve service delivery, collaborate with engineers to clarify requirements, align priorities with stakeholders and architects, drive adoption of improvements across teams
Seniority
Mid-level, hands-on IC
