E-Commerce Customer Service Specialist - South San Francisco
Core
Provides end-to-end customer support for e-commerce returns, refunds, and pick-up logistics via ticket systems, live chat, email, and phone.
Role type
E-commerce customer service specialist
Builds
Customer satisfaction and operational efficiency for Goodwill's online retail platform
Domain
Non-profit retail / E-commerce
Deliverable
product features
Required skills
E-commerce return policy enforcement, refund processing, customer pick-up coordination, ticket system management, trend analysis, Microsoft Office proficiency
Preferred skills
None stated
Technologies
Microsoft Office (Word, Excel, Outlook), online ticket systems, live chat, email
Responsibilities
Assess return requests, process refunds, coordinate customer pick-ups, audit complaints, maintain website ratings, ensure site organization
Seniority
Entry-level, individual contributor
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