Ticketing System Specialist
Core
Maintain and support a complex, multi-integration museum admission ticketing sales system to ensure seamless operations for visitors and maximize revenue.
Role type
Mid-level ticketing system specialist (IC)
Builds
Museum admission tickets, coupon codes, and event configurations for National Geographic facilities and traveling exhibitions.
Domain
Non-profit museum operations / Ticketing systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Ticket sales software, CRM (Salesforce preferred), Microsoft Office, Google Workspace, system documentation, capacity management, ticket lifecycle management, sales reporting
Preferred skills
Salesforce, multi-phase project environment experience
Responsibilities
Maintain system configuration documentation, build and manage coupon codes, monitor daily capacities, support large ticket builds and on-sales, coordinate with ticketing vendors, provide Level 1 escalation for front-of-house staff, manage ticketing system intake forms, provide sales and operational reporting
Seniority
Mid-level, hands-on IC