Specialist, IT Asset Administration (SAM)
Core
Manage the end-to-end software lifecycle including administration, procurement, tracking, and compliance for software assets.
Role type
Specialist, Software Asset Management (SAM)
Builds
Software operations, financial processes, and governance
Domain
IT Asset Management / Software Licensing
Required skills
ServiceNow SAM Pro, Contract Management, software licensing models, entitlement management, invoice reconciliation, procurement processes, financial reconciliation, audit readiness, Microsoft Excel, stakeholder management
Preferred skills
ServiceNow SAM Pro certification, ITIL Foundation, IAITAM, Microsoft Dynamics, Costpoint, Microsoft Intune, cloud/SaaS licensing models, global SAM programs, workflow automation
Technologies
ServiceNow, Microsoft Excel, Microsoft Dynamics, Costpoint, Microsoft Intune
Responsibilities
Manage SAM requests and incidents in ServiceNow; maintain software asset and license records; coordinate purchasing and contract administration; process invoices and reconcile transactions; investigate billing and licensing discrepancies; configure and maintain ServiceNow SAM Pro; monitor licensing utilization and compliance; develop reports and dashboards; support internal and vendor audits; collaborate with IT, Procurement, and Finance to improve processes.
Seniority
Specialist, mid-level IC
