Operations Manager
Core
Leading and overseeing IT operations supporting Federal Government programs, ensuring compliance with ITSM best practices, and maintaining high system availability.
Role type
Senior IT Operations Manager
Builds
Operational stability and service delivery for Federal Government missions
Domain
Federal Government IT Operations / Defense
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT Service Management (ITSM), Federal Government operations, IT operations leadership, resource management, stakeholder coordination, risk monitoring, process improvement, security compliance
Preferred skills
Department of Defense (DoD) environment experience
Technologies
ITSM frameworks
Responsibilities
Lead daily IT operations, implement ITSM processes, manage operational performance and staffing, coordinate with Government stakeholders, monitor service delivery and risks, develop operational procedures and metrics, ensure policy and security compliance, mentor technical personnel
Seniority
Senior, hands-on IC with management responsibilities
