Operations Manager
Core
Lead and manage daily IT operations supporting enterprise and mission-critical systems for Department of Defense programs.
Role type
Senior IT Operations Manager
Builds
Operational readiness and service delivery for DoD IT systems
Domain
Defense / IT Operations
Deliverable
infrastructure
Required skills
IT Service Management (ITSM), system administration, network operations, cybersecurity compliance, personnel management, operational planning, budgeting, risk management
Preferred skills
DoD enterprise IT operations experience, ITIL/ITSM best practices, large-scale multi-location operations management
Technologies
DoD Cyber Workforce Framework (DCWF), DoD 8140.01, DoD 8570.01-M IAM
Responsibilities
Lead daily IT operations for mission-critical systems; oversee system administration, network operations, and service desk activities; ensure compliance with DoD cybersecurity standards; manage staffing, scheduling, and performance metrics; coordinate with government customers and engineering teams; monitor operational performance and implement process improvements; provide leadership and mentorship to technical personnel.
Seniority
Senior, hands-on IC with management oversight