IT Support Technician
Core
Provide end-user IT support enabling daily operations and mission success for office personnel in intelligence and national security environments.
Role type
Senior IT Support Technician (Service Desk)
Builds
Reliable, secure access to tools for mission-critical work
Domain
National Security / Intelligence Community
Deliverable
client delivery
Required skills
Active TS/SCI with Polygraph, 8+ years relevant experience, hands-on desktop/service desk support, hardware/software troubleshooting, Windows OS proficiency, user account management, Active Directory familiarity, technical documentation, multi-tasking in fast-paced environments
Preferred skills
Government/defense contractor environment experience, basic server administration, endpoint management tools
Technologies
Windows, Microsoft Office, Active Directory
Responsibilities
Provide desktop, peripheral, and user access support; Install, configure, and maintain desktop systems, laptops, printers, and applications; Administer user accounts, permissions, and access controls; Respond to service desk tickets and resolve technical issues; Track IT assets and maintain inventory records
Seniority
Senior, hands-on IC
