Clinical Support Representative - Amarillo / Lubbock
Core
Field-based clinical representative responsible for customer and administrative support, education, and streamlining of order processing to drive market penetration and revenue recognition for cardiac devices.
Role type
Field clinical support representative (cardiology)
Builds
Medical order processing workflows, ZPM utilization, and local payor authorization rates
Domain
Medical devices / Cardiology / Healthcare administration
Required skills
Clinical acumen, hospital workflow navigation, provider/patient interaction, exception management, local payor landscape knowledge, ZPM expertise, key staff relationship management
Preferred skills
Cardiology clinical acumen, EMR/HL7 order identification, Power BI/Excel proficiency, Salesforce/Dynamics proficiency, trade show leadership
Technologies
Salesforce, Dynamics, Power BI, Excel, Word, Outlook
Responsibilities
Educate customers on medical order requirements, manage revenue exceptions and aging accounts, drive ZPM clinical value and utilization, manage key hospital staff relationships, lead local educational events and tradeshows, support territory managers with order processing and servicing
Seniority
Mid-level, field-based IC