Customer Success Specialist
Core
Manage end-to-end bid and tender processes, contract management, pricing, and master data maintenance while driving order-to-cash operations and sales support for business partners.
Role type
Customer Success Specialist (Commercial Operations)
Builds
Customer portfolios, contracts, and sales processes for Shell's business partners
Domain
Energy / Commercial Operations
Required skills
Contract management, Order-to-cash operations, Sales process management, Data analytics, CRM platforms, P&L analysis, Regulatory compliance
Preferred skills
Customer-centric design principles, Agile methodologies, E-commerce initiatives
Technologies
Excel, Power BI, Salesforce
Responsibilities
Manage end-to-end bid and tender processes, handle order management and dispute resolution, analyze P&L reports to identify underperformance, enforce regulatory compliance, maintain master data accuracy
Seniority
Experienced Professionals