Customer Service Account Representative
Core
Primary field customer relations resource for residential and commercial customers in an assigned territory, managing billing, technical inquiries, and energy efficiency programs.
Role type
Field Customer Service Account Representative
Builds
Customer satisfaction, billing accuracy, and energy efficiency adoption for assigned accounts
Domain
Utility / Energy Distribution
Deliverable
client delivery
Required skills
Customer relationship management, billing analysis, electrical distribution system knowledge, energy management, problem solving, communication, Microsoft Office proficiency, driver's license
Preferred skills
Leadership abilities, community involvement, presentation skills
Technologies
Microsoft Word, Microsoft Excel
Responsibilities
Provide billing options and tariff analysis, explain service reliability and power quality, assist customers with energy management tariffs, serve as primary point of contact for assigned area, resolve customer issues and complaints, coordinate new service requirements and load estimation
Seniority
Entry to Mid-level, individual contributor