CSR New Install
Core
Primary contact for customers during new utility installations, guiding them from inquiry to service activation and coordinating with internal departments.
Role type
Customer Service Representative (New Install Process)
Builds
Seamless customer experience for new utility service activations
Domain
Utility industry
Deliverable
client delivery
Required skills
Customer service, CRM software proficiency, Microsoft Office Suite, problem-solving, organizational skills, verbal and written communication
Preferred skills
Associate degree in Engineering Technology/Business/Communications, 4+ years related experience, electrical/equipment knowledge
Responsibilities
Address customer inquiries and concerns, schedule installations, educate customers on energy services, coordinate with internal teams, maintain CRM records, plan project activities
Seniority
Mid-level, individual contributor
