Digital Product Management Group Manager-Customer Engagement
Core
Senior leader driving digital transformation and customer engagement strategy for PNC's Retail Lending Consumer and SMB Card portfolio.
Role type
Senior IC Digital Product Management Group Manager
Builds
Digital, branch, and call center experiences for Credit Card Spend, Lend Management, Offers, Rewards, and new product development.
Domain
Banking / Retail Lending / Digital Product Management
Deliverable
product features
Required skills
Product strategy, Agile leadership, Data analytics, Cross-functional stakeholder management, OKR development, IT architecture influence, Market insights analysis, Team building, Roadmap prioritization
Preferred skills
Agile Web Development, Business Requirements Documentation, Data Visualization, Digital User Experience, IT Architecture, JavaScript, Wireframing
Technologies
JavaScript
Responsibilities
Define Customer Engagement target state strategy and actionable roadmap; Develop and socialize roadmap with Senior Leadership; Build and champion a team of 8-10 product managers; Leverage market insights and data to identify customer needs; Work with technology to influence end-to-end architecture and modernization strategy; Partner with cross-functional stakeholders to implement capabilities.
Seniority
Senior, hands-on IC with management responsibilities