Patient Services Specialist
On-site
Core
Provide exceptional guidance and support for ZOLL Itamar WatchPAT Direct products and services via phone, email, and other channels to ensure prompt resolutions.
Role type
Customer support specialist (medical devices)
Builds
Patient support and device delivery tracking for home sleep apnea tests
Domain
Medical devices / Respiratory health
Deliverable
client delivery
Required skills
Data entry, outbound/inbound call management, script adherence, issue research, Salesforce usage, email/text communication
Preferred skills
MS Office Suite, prioritization, self-starter
Responsibilities
Manage high volume of outbound and inbound calls, confirm patient phone calls after device shipment, track patients and devices in Salesforce, escalate special inquiries to Account Managers, resolve delivery delays
Seniority
Entry-level, individual contributor