Application Support Manager
Core
Manage end-to-end application support operations, ensuring uninterrupted service for Mobility Market Ops and coordinating with global teams and vendors.
Role type
Senior IC Application Support Manager
Builds
Stable operations for ERP, VIS, Loyalty, Invoicing, and web portals
Domain
IT Service Operations / Enterprise Applications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Service Management processes, Integration Support, SQL, API integrations, monitoring tools, logs, troubleshooting, Agile, DevOps, Site System & Hosting platforms, vendor and contract management, information risk management, IT controls operations
Preferred skills
Root cause analysis, continuous improvement, major incident management, operational handover coordination
Technologies
NFR, ERP, VIS, Loyalty, Invoicing, MI/MIS, web portals, SQL, API, monitoring tools
Responsibilities
Ensure uninterrupted operation of all supported applications; Serve as primary coordination point for application issues, performance problems, outages, and replication issues; Manage communication with vendors; Collaborate with global L2/L3 teams when needed and manage escalations; Conduct regular SLA review meetings with business stakeholders; Ensure IRM controls are completed on time and with zero findings; Act as operational representative in Mobility & Enterprise application projects; Act as CI owner for all applications currently supported in Turkey; Perform root cause analysis (RCA) meetings for recurring issues and major incidents; Ensure effective Major Incident (MI) management and swift service restoration; Ensure the ticketing process functions correctly to measure team performance
Seniority
Senior, hands-on IC