Technical Service Specialist
Core
Inspect, troubleshoot, and service ZOLL San Jose medical devices (batteries, chargers, consoles) while analyzing root causes of failures and supporting QA processes.
Role type
Technical Service Specialist (Electromechanical)
Builds
Service processes and product quality improvements for EMS, hospital, and public safety customers
Domain
Medical Devices / Cardiopulmonary & Respiratory Technology
Required skills
electromechanical product servicing, electrical troubleshooting, reading schematics, root cause analysis, calibration, system-level testing, service record maintenance
Preferred skills
engineering degree, 2+ years relevant experience, advanced English
Technologies
AutoPulse, TherOx, BrainCool, Thermogard, TGXP, TGHQ consoles
Responsibilities
Perform inspection, investigation, troubleshooting, and service work on medical devices; Analyze test results to determine root cause of failures; Calibrate test instruments and equipment; Support Complaints and QA processes by documenting investigations; Provide input to engineering on device failures and improvement suggestions; Perform US field service calls at customer sites; Develop or improve service processes for efficient turnaround.
Seniority
Mid-level, hands-on IC