Bilingual Helpdesk Representative

Mississauga, Ontario💼 Full-time💰 $65,000–$65,000🗓 2026-09-21 → 2026-09-26

Core

Provide technical support and troubleshoot medical device failures for EMS, hospital, and public safety customers via phone.

Role type

Bilingual helpdesk representative (acute care technology)

Builds

Support for AEDs, ventilators, trauma kits, and temperature management solutions

Domain

Medical devices / Acute care technology

Deliverable

client delivery

Required skills

Troubleshooting, critical thinking, bilingual communication (English/French), database documentation

Preferred skills

SW upgrade support, data communication

Technologies

Oracle database, ZOLL tools and manuals

Responsibilities

Answer customer complaints, document service requests, follow up on loaner retrieval, troubleshoot device failures, support software upgrades and data communication

Seniority

Mid-level IC

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About zoll

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.