Supervisor, Business Services (NextGear Capital)
Core
Supervise a team of Business Service Specialists to handle high-volume vehicle title processing and shipping for internal and external clients.
Role type
Supervisor, Business Services
Builds
Vehicle title processing and shipping workflows
Domain
Automotive / Title Services
Required skills
Team supervision, performance management, process documentation, training and mentoring, issue resolution, scheduling, policy compliance, Microsoft Office proficiency, notary public capability
Preferred skills
Title services experience, supervisory experience, vehicle title handling knowledge, title brand recognition
Technologies
TMS, NGen, Discover, Perceive, Salesforce, Microsoft Office Suite
Responsibilities
Supervise Business Service Specialists on title processing and shipping; coach team on communication and customer service; manage daily administrative operations and workforce scheduling; maintain and update process documentation; train new and existing team members; lead daily team meetings; review department metrics and workflow reports; conduct performance evaluations and write coaching reports; troubleshoot and enhance TMS and Perceive systems.
Seniority
Supervisor, hands-on management
